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Prerequisites

Before you begin, ensure you have:

ElevenLabs Account

Sign up at elevenlabs.io and obtain your API key

Twilio Account

Create an account at twilio.com for phone number management

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Step 1: Create Your Account

  1. Navigate to the signup page at /signup
  2. Enter your email address and create a password
  3. Check your inbox for the verification email
  4. Click the verification link to activate your account
Email verification is required before you can access Renchi AI. The link expires after 24 hours.

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Step 2: Complete Your Profile

After verifying your email, you’ll be prompted to complete your profile: 
Profile Setup
├── Full Name
├── Business Phone Number
├── Timezone Selection
└── Country/Region
This information helps configure your voice agents with the correct locale and business hours.

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Step 3: Connect Your Integrations

Navigate to Settings → Integrations to connect the required services:

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ElevenLabs Connection

1

Get Your API Key

Log into your ElevenLabs account and copy your API key from the dashboard
2

Enter API Key

Paste the key into the ElevenLabs integration field in Settings
3

Verify Connection

The status indicator will turn green when successfully connected

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Twilio Connection (Optional)

If you want to use your own phone numbers:
  1. Go to Settings → Integrations → Twilio
  2. Enter your Twilio Account SID and Auth Token
  3. Click Connect to authorize
Twilio integration is optional. You can also use phone numbers provisioned directly through ElevenLabs.

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Step 4: Create Your First Agent

With integrations connected, you’re ready to create your first voice agent:
  1. Navigate to Agents in the sidebar
  2. Click the + Add Agent button
  3. Configure your agent:
    • Name: Give your agent a descriptive name (e.g., “Main Reception”)
    • Voice: Select from available UK/US voice models
    • Greeting: Customize the initial greeting message
    • Phone Number: Assign a phone number to receive calls
Use the Smart Fill feature to automatically populate agent settings based on your business information.

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Step 5: Configure Business Hours

Set your operating hours so the agent knows when to handle calls vs. take messages:
  1. Go to Settings → Organization → Business Hours
  2. Set your daily schedule (e.g., Mon-Fri 8:00 AM - 6:00 PM)
  3. Configure after-hours behavior:
    • Take voicemail
    • Route to emergency line
    • Offer callback scheduling

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Step 6: Test Your Agent

Before going live, test your agent:
  1. Call the assigned phone number
  2. Interact with the AI to verify:
    • Greeting plays correctly
    • Voice sounds natural
    • Responses are appropriate
  3. Check the Conversations page to see your test call logged

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What’s Next?

Configure Services

Add your service offerings with pricing

Explore Dashboard

Learn to navigate metrics and analytics

Manage Calls

Handle incoming calls and customer data

Set Up Integrations

Connect CRM and calendar systems

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Common Issues

Check your spam folder. If still not received after 5 minutes, click “Resend verification email” on the login page.
Ensure your API key is correct and your ElevenLabs account has an active subscription with available credits.
After connecting ElevenLabs, click “Sync Agents” to import any existing agents from your ElevenLabs account.